Warranty Policy

1. Warranty Period and Coverage

The warranty period for products purchased through our website, covering defects in quality, suitability, or safety, is 24 months, counted from the day following the product’s delivery to the customer. During this period, Dexor LLC will handle the repair, replacement, or refund as applicable, for products that present manufacturing or functional defects under normal use and according to the instructions contained in the user and maintenance manual. Dexor LLC has a maximum of 30 business days to correct any defect, starting from the day after the customer delivers the item for inspection. All repair costs will be covered by Dexor LLC. The approval or denial of any warranty request will be subject to a technical evaluation carried out by the responsible department at Dexor LLC.

2. Warranty Exclusions

The warranty will not apply in the following cases:
- If the 24-month warranty period has expired from the product’s delivery date.
- Improper use of the product and/or failure to follow the instructions in the user and maintenance manual.
- Damage caused by incorrect installation or assembly.
- Evidence of tampering, alteration, disassembly, or repair not authorized by Dexor LLC.
- Improper cleaning or maintenance that causes damage to the product.
- Normal wear and tear or deterioration over time and use.
- Damage resulting from exposure to extreme environmental conditions, such as excessive humidity, heat, coastal salinity, or chemical agents.
- Repairs performed at service centers not authorized by Dexor LLC.
- Damage caused by force majeure or unforeseeable events, such as fire, flooding, or natural disasters.

3. Warranty Claim Procedure

To request warranty service, customers must contact Dexor LLC through our official support channel:
�� Email: marketing@dexoringrill.com

Customers may also visit our website, select the “PQR” option, and submit a request. The customer must describe the issue experienced with the product and include photos, videos, or documentation that allow an initial diagnosis of the defect. Once the claim has been received, the Dexor LLC technical team will contact the customer by email or phone to provide the next steps. If the issue can be resolved immediately without requiring a technical inspection, Dexor LLC will offer a direct solution. If the product needs to be shipped for inspection or repair, shipping costs will be covered by Dexor LLC. Each request will be evaluated by the responsible department, which will determine whether the warranty applies after examining the product. In accordance with applicable law, Dexor LLC has 15 business days to issue a response. If the warranty is approved, the product will be repaired or replaced. The repaired or replacement product will be delivered to the same address where the warranty request was initiated. The results of the technical evaluation—whether approved or denied—will be communicated to the customer through the contact method provided. If the warranty does not apply, Dexor LLC will inform the customer of the reason for denial and return the product. In such cases, the customer will be responsible for shipping costs.

4. Exchange and Return Policy

Due to the nature of the products sold by Dexor LLC, the company does not offer exchanges or returns once a purchase has been completed, except in cases covered under the warranty or as otherwise required by law.

5. Final Recommendations

- Carefully read the user and maintenance manual before using the product.
- Keep your purchase receipt or invoice, as it will be required for any warranty request.
- Do not attempt to repair or modify the product yourself or through unauthorized third parties.
- For any questions or assistance, please contact us via:
  �� marketing@dexoringrill.com

“All Dexor LLC products come with a limited 24-month warranty covering manufacturing or functional defects. For inquiries and support, contact marketing@dexoringrill.com.”