Shipping Policy

SHIPPING POLICY
Delivery times begin once payment has been confirmed. Please note that if payment is made through correspondent banks and/or other agreements, confirmation may take up to one business day.

Coverage and Costs:
DEXOR LLC delivers nationwide. However, there are areas where courier services do not have coverage or where shipping costs exceed COP $100,000. In such cases, orders will be delivered to locations indicated by the customer, provided the destination is within the service area and has a valid address.
Note: Free shipping does not apply to accessories.

Delivery Times:
Once payment has been confirmed, and depending on product availability, shipments will be dispatched within 8 business days. For remote locations, delivery may take up to 15 business days. Shipments are made Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Shipping Carriers:
Products are shipped through partner transportation and courier companies, ensuring security and coverage so customers receive their products in optimal condition and as quickly as possible.

Order Tracking:
Once the purchase is approved, the customer may request the tracking number via WhatsApp. This tracking number allows the customer to track the order and view the shipping status.

NOTE:
If you cannot find your city available for shipping, please refrain from completing the purchase through the website. Contact DEXOR LLC via phone at 3053789020 or by email at marketing@dexoringrill.com so one of our representatives can inform you of the shipping cost to your city and assist you with completing the purchase through one of these channels.

Important Considerations:

  • Upon receiving the order, the customer must ensure that it is in optimal condition. If not, the customer must inform the carrier of the reason for returning the product.

  • If the address provided by the customer has any issues and a new shipment must be generated, the customer must assume the additional shipping cost.

  • If delivery fails and the customer notifies us before the product is returned to the city of origin, delivery can be rescheduled. If the product has already been returned, a new shipment must be scheduled.

  • When the shipping error is the responsibility of DEXOR LLC or the carrier, we will cover any additional costs incurred.