Payment Policy

PRODUCT PURCHASE PROCESS

To purchase one of our products, first select the item after having read all its information. Then click the “Buy this product” link. If you wish to add more products, you can repeat this process or modify the quantity directly in the shopping cart. At any time, the customer may view a summary of their purchases by clicking the shopping cart icon located in the upper right corner of the website. The information displayed there can be downloaded or printed at any time, even before completing the purchase.

Once you access the shopping cart, if you agree with your order, click “Checkout” and provide the requested information (shipping details). In this step, you must accept the Privacy Policy to continue.

Then, select the option corresponding to the destination city or state, which will add the shipping cost to the total amount to be paid.

If the desired destination does not appear among the available options, the customer must refrain from completing the purchase on the website and should contact Dexor LLC via email at marketing@dexoringrill.com, so that one of our representatives can provide the shipping cost and assist with the purchase through the appropriate channels.

Finally, provide the billing address and click “Complete Order.” Once the process is complete, the customer will be redirected to a secure payment gateway to finalize the transaction.

After the purchase has been made, Dexor LLC will send an order confirmation email within the following 24 hours.

PAYMENT METHODS

Orders may be paid by credit or debit card (Visa, MasterCard, American Express, Discover) or through other secure online payment platforms available on the website. At the time of payment, the customer must accept the terms of use and data processing authorization required by the selected payment platform.

ORDERING HOURS

Orders can be placed at any time, 7 days a week, since our website operates 24 hours a day. However, orders placed after 3:00 p.m. (EST) or during weekends or holidays will be processed on the next business day.

PRODUCT DELIVERY

Delivery times may vary depending on the destination city or state and the characteristics of the product. In general, orders within the State of Florida may be received within up to 8 business days. For other U.S. states, the estimated delivery time may extend up to 15 calendar days.

We do not deliver on Saturdays, Sundays, or public holidays. If delivery cannot be completed within a maximum of 30 calendar days, the customer will have the right to request cancellation of the order and a full refund of the payment made. Once the request has been processed, the refund will be issued within a maximum of 30 calendar days from the date the non-receipt of the order was reported.

PRODUCT AVAILABILITY

The availability of each product will be displayed on its respective page, along with an image, description, and price. If, during the purchase process, a product becomes out of stock or unavailable, Dexor LLC will notify the customer via email or WhatsApp, offering the option to cancel the order and receive a full refund.

VALIDITY OF OFFERS AND PROMOTIONS

Offers and prices published on the website will remain valid for the period determined by Dexor LLC.

PRODUCT SPECIFICATIONS

The characteristics of the products offered are described in detail on each product page, including dimensions, weight, materials, manufacturing method, components, and references.

RIGHT OF WITHDRAWAL (CANCELLATION)

In accordance with Dexor LLC’s e-commerce policies, customers may exercise their right of withdrawal within five (5) business days following receipt of the product, without the need to provide a reason and without any penalty.

The product must be returned in the same condition in which it was received, unused and in its original packaging. Shipping costs and any other expenses associated with the return shall be borne by the customer.

To exercise this right, the customer must send a written notice to marketing@dexoringrill.com indicating their intention to exercise the right of withdrawal. Once the product has been received and inspected by Dexor LLC, a full refund will be issued within a maximum of thirty (30) calendar days.

Note: This right does not apply to products that have been custom-made or personalized at the customer’s request.

PAYMENT REVERSALS

Payment reversals apply exclusively to purchases made through the Dexor LLC website.

Customers may request a reversal in the following cases:
a. They were a victim of fraud.
b. The transaction was not authorized by the customer.
c. The product was not delivered within 30 calendar days.
d. The product received does not match the one purchased or does not meet the published description.
e. The product is defective or damaged.

If the order includes multiple products, the customer may request a partial reversal only for the items that meet the above conditions. In such cases, the customer must clearly state the amount to be reversed, corresponding to the value of the affected products.

To request a reversal, the customer must send an email to marketing@dexoringrill.com, including:
- Reason for the request.
- Amount to be reversed.
- Payment method or account where the charge was made.

The request must be submitted within five (5) business days from the date the customer became aware of the situation giving rise to the reversal.

Once the request has been verified, Dexor LLC and the participating payment entities will have up to fifteen (15) business days to process the reversal.

If the payment provider or payment gateway has already issued a direct refund, the customer must refrain from requesting an additional reversal. If bad faith is proven on the part of the customer, Dexor LLC reserves the right to take legal action.